Gardner-White Reviews

Gardner-White has an overall rating of 2.9 based on 277 reviews. Customer feedback on Gardner-White is mixed: Gardner-White reviewers highlight positive aspects like wide selection of furniture, competitive pricing, helpful customer service, convenient delivery options, which strongly appeal to homeowners and renters looking for affordable furniture solutions. However, Gardner-White is often criticized for its long delivery times, occasional product quality issues, limited warranty coverage, difficulty with returns.

2.9/5.0

277 reviews

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All Gardner-White Reviews (277)
Joseph_bueno85
May 19, 2026
"Billing was more frustrating than it should’ve been"
The billing process was a mess for me. I was charged the wrong amount, and even after I paid, it took forever for the payment to actually clear. I kept checking back because the balance still looked off, which was really annoying over something that should’ve been simple.
Ralph_johnson87
May 10, 2026
"Fit my room well"
The size was pretty much what it said in the listing, and it fit my living room nicely. I’m taking off one star though because the delivery was kinda slow
hello_david447
May 04, 2026
"Delivery was fine, but the assembly could’ve been better"
The delivery part went smoothly and I didn’t have any issues there. But this is where it got annoying: the assembly felt rushed, and one of the drawers still sits a little crooked. It’s usable, but definitely not as finished-looking as I expected
joycefisher2401
April 25, 2026
"Warranty Came Through in the End"
I had to use the warranty on our couch after one of the recliners started acting up. The claim process was a little slow at first, and I had to call twice to check on it, which was kind of annoying. But once they had all the information, they got the repair scheduled. The tech was polite and fixed the issue, so that part went well. It was not a perfect experience, but they did stand behind the warranty, so I would give them 4 stars.
hello_james682
April 15, 2026
"Messy showroom made me second-guess things"
I stopped in just to browse, but the showroom felt cluttered and not very well kept. A few of the displays had dust on them, and there was random stuff on the floor in some areas. It didn’t give me the best first impression, and it kind of made me wonder how much attention to detail they put into everything else.
JohnUssery
April 12, 2026
"Love the sofa, but the support was frustrating"
I’m actually really happy with the sofa we bought, but the whole experience after the purchase was such a headache. I had an issue with the delivery and tried calling and emailing, and it took days before I got a real answer. Like, how is this okay when someone is just trying to figure out where their order is? To be fair, once I finally reached someone, they were nice and helpful, but the waiting around was really frustrating.
michael1986
April 12, 2026
"The order itself was correct and…"
The order itself was correct and the item was in stock, so that part was fine. I just felt a bit misled by the way it was presented, like I expected a smoother experience than what I got.
melinda-Perry
April 08, 2026
"Looks nice, but the fabric could be softer"
The couch looks really nice in the room, and overall I don’t regret buying it. But this is where it got annoying: the fabric felt rougher than I expected when I first sat on it. The upholstery has kind of a stiff texture at first, which isn’t terrible, but for the price I was hoping it would feel a little softer and more comfortable right away.
hello_jane691
April 07, 2026
"Checkout was a mess"
I tried to place an order online. The checkout kept freezing. My cart changed on its own twice. I got frustrated and gave up. I ended up buying from another store
SANDERS
April 04, 2026
"Nice looking furniture overall"
I liked a lot of the styles at Gardner White. They’re modern, but still look comfy, you know? A few of the designs felt kinda similar to each other, but overall, I think the pieces would look really nice in my home.
MartinSmith_84
March 28, 2026
"I just wouldn’t feel comfortable trusting them again"
After my experience with Gardner-White, I just don’t feel good about going back. The whole process felt disorganized, and something about it didn’t sit right with me. Maybe it was the way things were handled, but it left me feeling like I couldn’t fully trust what I was being told. Customer service didn’t really help change that feeling either. For such a big furniture store, I expected things to feel a lot more professional and straightforward. I’d rather take my business somewhere I feel better about.
MartinSmith_84
March 28, 2026
"I ordered online from Gardner White and..."
I ordered online from Gardner White and chose store pickup. I think it was last Thursday, or maybe the week before, but either way I got the email saying my order was ready and headed over. The pickup area wasn’t hard to find, which I appreciated.

I did end up waiting around for maybe 10 or 15 minutes before someone came over, so it wasn’t totally seamless. Once they helped me though, everyone was friendly and they loaded everything into my car without any problems. I’d probably use pickup again.
travis.Cook
March 19, 2026
"Fabric ripped way too fast"
I was disappointed with this. The fabric feels cheap and it literally ripped after barely any use. I expected it to hold up a lot better.
ChristineHarris_47
March 18, 2026
"I was kind of expecting the usual..."
I was kind of expecting the usual confusing fine print, but... the policies were easy to find and actually clear. No weird surprises or hidden stuff that I noticed.
hello_james677
March 14, 2026
"Convenient place to stop after work"
I really like that this store is close to where I live, because it makes running in for something quick feel like way less of a hassle. The hours also worked out nicely for me, especially after getting off work, so I didn’t feel rushed trying to make it there before they closed. It was just an easy, convenient stop at the end of the day.
aliwright4282
March 03, 2026
"I was browsing a sofa on..."
I was browsing a sofa on gardner-white.com, and to me the product details were laid out in a way that actually made sense. The measurements, color choices, and delivery info were easy to find, so I didn’t feel like I had to dig through a bunch of pages just to figure out the basics.
I’d give it 4 stars because I personally would’ve liked better photos, especially close-ups of the fabric so I could get a better feel for the texture. Still, the information that was there made me feel comfortable with what I was ordering
sterlingmartinez1621
February 18, 2026
"Return went fine, just a bit slow"
I had to swap out a chair from Gardner White, and they did take care of it in the end. It just took longer than I thought it would. The customer service folks were nice, but I had to call a couple times to see what was going on. Not a bad experience, just wish it had been a little more straightforward.
adriannejimenez4433
February 02, 2026
"Looks gooood, but not comfy enough"
I bought a sofa from Gardner White i’m a little disappointed with how it feels. It looked really nice in the store, but after sitting on it for a few days, my back started hurting and the cushions feel way too firm in some random spots. The armrests are also just not at a great height for meeee. Delivery went fine, so no complaints there, but comfort-wise I definitely expected better
SCHOENFELD
January 23, 2026
"Delivery Wasn't Smooth"
Well... scheduling the delivery was kind of a mess, and it ended up arriving later than expected. Not the worst experience ever, but definitely frustrating
hello_randy255
January 13, 2026
"Good, Low-Pressure Experience"
The sales guy seemed professional and didn’t come across as pushy at all. Overall, it felt like a solid experience, and I’d say things went well...

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